REFUND POLICY

Jewels4me as a BRAND

Jewels4me is proud declared emerging brand in India and committed to  delivered across the globe.

Jewels4me is a proud partner to provide services across the globe.. 

Delivery

How do we deliver our products to our customers?

We have tie ups with all major couriers like Fedex, Delhivery and others as our logistics partner ensuring safe and on time delivery of all our orders. We are currently delivering to more than 7000 pin codes of India.

How much do I pay for delivery?

We provide 𝙁𝙍𝙀𝙀 𝙎𝙃𝙄𝙋𝙋𝙄𝙉𝙂 of products across India for all orders above Rs.999. For orders below Rs.1000 and above Rs.499 we have a small shipping charge of Rs.90 per order.  For Below Rs.500 orders a shipping fee of Rs.150 is levied.

How can I track my order?

We provide tracking number for all our orders. Once the order is shipped the customer will receive the tracking number through an email on the registered email id or may be in mobile number. Customer can track their order Realtime by clicking on the link shared through mail by us

How much time will it take to deliver my order?

All the orders are usually dispatch in 36-48 hours of receiving the order. It reaches customers within 6-8 business working days.

We also have Same day delivery option (Only in Gujarat) at a marginal cost of Rs.350 per order

We also have expedited delivery option (24-48 hours) after placing the order (Only for Metro Cities) at an additional cost of Rs.400  

Artificial Grass Carpet - Artificial Grass is usually sent by transporter and not couriers. This may take take 4 - 14 days depending on the location of delivery. 

 Cancellation & Returns

Can I cancel an order?

Cancellations are possible only until the order is dispatched from us. Please mail us at jewel4mee@gmail.com or call our customer helpline +91 8866609900 for any assistance. Please note that no cancellation will be allowed once any product of the order is executed further & shipped.

What is your returns policy?

Each and every product (Jewelry) of Jweles4me is exclusive and handpicked and hence the chances of a bad quality/defective product is almost nil. We get the jewellery manufactured and only then put it up for picture and sale so to make sure our customers receive exactly what they see on the website

Hence there are strictly NO REFUNDS

EXCHANGE POLICY.

1) Exchanges will be accepted only if the product is completely damaged in transit or completely different from what was ordered with live video unboxing of delivered product. The customer should inform us of the issue within 1 days of the receipt of the product for us to accept the exchange. For Minor colour, design variations, in the products from the photograph shared on the website it would NOT be eligible for a exchange. We will dispatch the order ONLY if we have got the same product as ordered by you else we will NOT ship the order. 

To book your exchange Mail us jewel4mee@gmail.com or call our customer helpline +91 8866609900 

For International Orders - NO RETURNS NO EXCHANGE

2) Please note that for any minor damage or defect like pearl missing, twisted chain, small bent in the earring stem, Necklace link opened while transit we will attended to immediately and replacement with same item(intact) will be provided without any additional charges. For all such minor issues like one stone chipped out, pearl missing, twisted chain, string attachment coming out (the string or rope is coming out of necklace ) etc, NO refund is applicable. Jewels4me Management will have the final say on decision of exchange and replacement.

3)  For any other return reason NOT stated above there will be NO refunds in any case without any exceptions. For the same a credit note will be issued to the customer. Jewels4me Management decision is final in all respect.

4) The returned product will be picked by us at your cost within 7 working days of receipt of the complaint. 

5) The credit note/ exchange will be processed only after the original product is received back to us in a saleable condition after jewels4me consent & approvals.

6) Replacement of a returned product is subject to availability of stock. If the product is out of stock, the customer will be given a credit note of the amount to apply on their next purchase.

 

7)  Sale items can not be exchanged during and after the sale period. Sale items if exchanged will be done on MRP to MRP basis. That is MRP of the product being exchanged and the MRP of the new selected product in considered and the difference amount needs to be paid. Exchange is not done of the discounted price.

8) STRICTLY NO RETURN NO EXCHANGE WILL BE APPLICABLE   ON DISCOUNTED SALE PRODUCTS 

Kindly inform us of the issue with the product image by email. Mail us at jewel4mee@gmail.com.

Please return the package in the original packing including price tags, labels, original packing, freebies and accessories.

How do I initiate a exchange process?

Kindly inform us of the issue with the product image by email. Mail us at jewel4mee@gmail.com

For International Orders - NO RETURNS NO EXCHANGE

Color May be Slightly Very Due to Photography Light Effect

No Exchange / No Return Without Any Defect

Parcel Opening Video Compulsory without editing and cropping, cutting, without Video No Exchange

Once a exchange request is authorized from our end, we will pick up the product ourselves in 7 working days or get it picked through any of our partners.

Please get back to us if the product is not picked within 7 business days of the approval of your request.

Who pays for the Shipping if I send the item back?

We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost & may be charges to client in case to case basis. This is only if the return reason is any as stated in Point 1) above.

For pick ups and replacements for Incorrect size ordered, or any other reason not stated above, a pick up and re delivery fee is applicable.

In case you need to send the product yourself, kindly ensure that you use a track-able shipping method (e.g. Delhivery, Blue Dart). Please ensure that product is packed in transit worthy packaging. Shipping cost for all approved reverse pick up cases will be reimbursed to 5% of selling price or the actual cost, whichever is lower.

In which case are exchange not possible?

The returned product should be unused, in its original packaging, along with the price tags, labels, original packing, freebies and accessories, if any and in the same condition as you received the product.

The exchange request should be made within the return notice period (1 days within the receipt of the product) and consumables, if any, should be unused or uninstalled. Any damages/defects which are not covered under the manufacturer's/brand’s warranty or because of Product use are not covered under the Exchange Policy.

For International Orders - NO RETURNS NO EXCHANGE

What can lead to the cancellation of my order?

 A cancellation may happen if a product is rejected in our Quality Check process or if it is out of stock for the time being. Also, in some cases when our logistic partners are unable to deliver to the desired delivery location, the order may be cancelled. Jewels4me has the sole and final authority to cancel any order as it may feel desirable.

What if the products has missing parts or defects?

If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team on +8866609900.

For any short-shipment / missing parts / faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts / defects within 24 hours of delivery of the product with video of unboxing, in order to receive the replacement.